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calendar_month Publicación: 15/08/2008

Assessing an Ambulance Service with Queuing Theory

Autor: Marcos Singer, Patricio Donoso

Profesor Relacionado: Marcos Singer, Patricio Donoso

We describe an ambulance service in terms of its main operation parameters and strategic decision variables. Assisted by queuing theory, we calculate the key performance indicators (KPI) that concern the manager and the KPI that concern the patient. We use them to improve the operation of a private ambulance service in Chile. First, we evaluate whether the historical performance is consistent with the resources deployed. Then, we estimate the impact of some operational enhancements, such as reducing the cycle time or enlarging the fleet. Finally, we optimize the geographical coverage of the bases. We conclude that simple mathematical expressions are very useful to evaluate and improve the operation.

Fuente: Computers &Operations Research

volumen: 35, número: 8, páginas: 2549-2560   

IF: 1,366, AI: 0,673

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